After spending a considerable amount of time meeting with a homeowner, you may think you’ve hit all of the hot points in your sales pitch. Money savings, energy independence, improved home value, etc. - so you start to wind down to the big ask.
When that moment comes, how often do you hear: “I think I need to get another quote first…”?
If you’re like most contractors, it probably happens quite often.
This stall is one of the most common barriers to turning a prospect into a sale. And the worst part is that it’s hard to argue with. Since solar is such a big investment, you can’t deny that homeowners ought to weigh their options well before taking the plunge. But this hanging point can be the point of no return if you don’t respond correctly. Below, we offer some effective methods for salvaging your pitch.
Identify What They Want to See
Before concluding your meeting, ask them what it is they’re hoping to find in other quotes. Ask them to list what their top priorities will be when they’re evaluating.
Getting the customer to identify these points is important because, in a lot of cases, they don’t really know the answer. Saying they want to get other quotes can be a reflexive response that simply comes from general uncertainty, not an actual interest in going through the same process with other contractors.
Guiding the conversation in this direction will do two things: 1. It will help the customer form a more sensible plan for how to judge contractor bids. 2. It will likely make them realize that your bid already has everything they’re looking for.
Cite Past Customer Decisions
The main incentive to get another quote is to see if a better deal is out there. You can clear up the mystery by informing homeowners that many other past customers who went looking eventually came back to your offer. They found that your company was truly the best team for the job, offering the best value for money.
Of course, this should be done with tact and without pressure. It’s not a rebuttal, but instead, just a small seed planted in their mind before they explore what’s out there. Invite them to circle back after a few weeks and see what they found. Even better, offer to help them review other bids if they need help making sense of the details.
Your confidence, openness, and support will go a long way toward making them feel that you are a dependable and trustworthy authority. This is the type of security a customer needs to get that good “gut feeling” about moving forward with you.
Minimize the Threat of Competition with Exclusive Solar Leads
While using the techniques outlined above will certainly help keep your customers from seeking out other contractors, the best way is to start from leads that have been isolated from other proposals all along.
When you limit your sourcing to only exclusive solar leads - those that haven’t been shared with other contractors - you’ll begin the customer relationship with greater control and ease of communication.
Avoid the urgency that comes from other contractors zoning in. Give your clients a pressure-free experience that allows them to feel comfortable about your team and your product. Lead exclusivity creates the best environment for making a sale that the homeowner feels happy and confident about.
Grid Freedom specializes in supplying contractors with their own exclusive leads. Once we’ve delivered one of our pre-screened, top-quality leads, it’s never shared again. We preserve the unique connection you have with the homeowner so that you can focus on building rapport and supplying the information they need. All leads are offered with no contracts or purchase minimums necessary, keeping risk out of the equation.
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